The town’s sewer systems consist of 300 miles of sanitary sewer and 270 miles of storm sewer. Water and Sewer Maintenance manages rehabilitation programs and coordinates with federal and state regulatory agencies and consulting engineering firms working on sewer system projects. This division also coordinates cleaning, maintenance and replacements for sewer system elements using sewer construction, maintenance and rehabilitation techniques.
The Water / Sewer Maintenance Division administers the Backflow Prevention Program. This program includes all new backflow installations, plan review, site surveys, hydrant meter backflow prevention, record keeping and annual inspection notification of all backflow prevention devices in the Town of Tonawanda.
It is the Town of Tonawanda’s priority to provide safe drinking water to customers and execute a backflow program which will minimize potential sources of cross connection by installing an approved backflow prevention device where the potential hazards of cross connections may exist between the consumer’s and the public’s water supply.
Additional information may be supplied by calling the Building Department Monday through Friday, from 8:00 am to 4:00 pm at (716) 877-8801 or the Water / Sewer Maintenance Division Monday through Friday, from 8:00 am to 4:00 pm at (716) 874-0490.
The low-pressure sewage system servicing your home is part of the larger Town of Tonawanda sewage collection system. Every day of the year, hundreds of miles of pipe carry sewage to the Wastewater Treatment Facility located on Two Mile Creek Road.
The grinder pump in your yard is an important part of the system. The Town of Tonawanda uses several types of collection systems. Each has been designed to best serve the customer in a particular area. Topography, the physical features of the earth and soils play an important role in design selection. In areas where sewage cannot flow downhill by gravity, pumps are used to force sewage through the lines to the reclamation facility.
Your home is one served by a pressure system, which uses a grinder pump to grind the sewage from your home (much like the garbage disposal in your kitchen) and push the sewage through small plastic pipes to the larger lines in the street.
Electrical power and alarm wires are buried under the ground between the control panel and the tank. Before digging in the area, call Water / Sewer at (716) 874-0490 to have a town employee locate the lines.
With your cooperation, your low-pressure system will provide many years of safe, reliable service. Please take a few moments to read the following information to insure the proper functioning of your pump.
Every so often, town Water / Sewer Maintenance staff opens fire hydrants around the town to allow water to flow through the water mains. Our hydrant flushing program is very important to our water system. It is an integral part of our ongoing effort to deliver the highest quality water possible. It serves the following purposes:
Please click here to view Information on Frozen Water Service Lines
|3/4" to 2" Tap Permit Fee
3/4" to 2" Tap Fee - 4" to 8" Line
3/4" to 2" Tap Fee - 12" to 20" Line
|6" to 12" Tap Permit Fee
6" to 12" Tap Fee
Sump pumps are required to be installed in every house that has a basement at the time of sale of the property. At this time, the Town Inspectors will also check the house for smoke and carbon monoxide detector compliance. Commercial properties must also comply with storm water regulations at the time of transfer of property.
The following items will be checked for compliance:
Residents of the Town of Tonawanda receive water/sewer billings quarterly. Industrial users receive billings monthly. Included on each bill will be the billing period, utility consumption during the period, capital improvement fee, the amount due for services and the payment due date.
Water/sewer bills may be paid by U.S. mail by using the envelope included with your statement or paid in person Monday through Friday from 8:30 am to 4:30 pm at:
Town Clerk’s Office
Municipal Building, Room 14
2919 Delaware Ave.
Kenmore, NY 14217
Additionally, you may pay your water/sewer bill with check or money order payments Monday through Friday from 7:30 am to 3:30 pm at:
Water and Sewer Maintenance Facility
525 Belmont Ave.
Tonawanda, NY 14223
The following water rates are effective as of January 1, 2020 consumption.
Report an Emergency
To report a water or sewer emergency, call (716) 874-0490.
Water and sewer foremen provide the first response to utility related issues. They evaluate the situation and resolve the issue, call in crews to resolve it or refer the customer to the appropriate source for assistance.