Rachelle Uschold

Emergency Services Coordinator 

phone icon (716) 879-6685
fax icon (716) 879-6644
email icon Email

home icon 1835 Sheridan Dr.
      Tonawanda, NY  14223

Office Hours

Wednesday - Friday
9:00 am - 4:00pm


The Town of Tonawanda Police Department’s Emergency Services Bureau mission is to assure the safety and health of all of its employees and residents before, during and after natural or man-made large scale emergencies. This is done through continuous evaluation of emergency plans, training and education, outreach and establishing public and private partnerships with both the business sector as well as community organizations.

The Town of Tonawanda Police Department’s Emergency Services Bureau was created in 2002. The main responsibility of our office is to conduct a hazard analysis of the Town and then develop a plan identifying resources in order to address any hazard or emergency which might occur.  

The Bureau works very closely with the Department of Homeland Security, the New York State Department of Homeland Security and Emergency Services, the Erie County Department of Emergency Services and the United States Coast Guard.

Homeland Security and Emergency Preparedness can only be achieved through the active involvement of all citizens in the community.  Disasters are unplanned events and can be inconveniencing to our everyday lives. Through education and planning you can better prepare yourself to deal with such an incident. The Bureau maintains numerous programs to educate and promote citizen involvement in our community.


Ready Erie Preparedness Mobile App

ReadyErie app graphic

The new “Ready Erie” app is available for free and is designed for the iPhone, iPad, android and iOS systems. The multi-purpose app will allow users to receive critical information and emergency alerts through push notifications, locate Erie County’s emergency shelters, view up-to-date evacuation route maps, and create a personalized Emergency Preparedness Plan by answering five basic questions.Among the Ready Erie app’s other features are the ability to share your status with selected contacts on your device and get the latest news and weather for Erie County. Users who create a personalized Emergency Management Plan will be able to store the Plan on their device to share with family and friends. Every individual’s Plan will include and Emergency Supply kit Checklist tailored to their needs; a Customized Emergency Food Supply Shopping List; an Emergency Communications Plan to notify loved ones of the individual’s status; and information to prepare your home for impending disaster. The app also provides an opportunity to learn about the various emergency situations that Erie County residents are most likely to face in five integrated eGuides.

“The Ready Erie app takes emergency planning and preparedness to the next level and will give users the information they need at the time they need it, helping them and their loved ones to respond to emergencies in a safe and organized manner,” said Erie County Executive Mark C. Poloncarz. “With this app we can communicate directly with our constituents, individuals can have access to critical alerts and updates to coordinate planning with family or co-workers, and stay on top of changing conditions. The app also has useful information on ways to prepare before disaster strikes, helping to mitigate damage and protect lives.

To download please follow this link:


Special Needs Registry Form

Everybody Has Needs - Do the Right People Know What Yours Are? 

If you or someone in your household has a disability or a special medical need, the people whose job it is to respond when you call for help in an emergency need to know. Whether it affects your entire community, your street or just your home, seconds can make a life-or-death difference. Having specific details about your special situation will significantly help us help you.
Please click this link to submit your information


Business and Commercial Property Emergency Notification Information

Please fill out the online form to provide the Police Department with your notification information in the event of an emergency at your business during unoccupied hours.